Is $5,000 to upgrade duct work and run a new drain line a fair price?
Project Details
I am experiencing significant issues with my new Trane/American Standard 5-ton 15.6 SEER AC unit, which was installed last September in my attic. Since installation, I've had multiple condensate float switch issues, needed refrigerant, and discovered the plenum was falling away from the air handler, causing cool air to escape into the attic. Recently, I experienced water damage to my ceiling and new carpet due to water leaking from the air handler's support bracket, outside the drip pan. The condensate line was found to be full of growth. There's been conflicting advice from technicians regarding capping the condensate access tube. The original installer now claims my duct work doesn't support the 2000CFM of the air handler, leading to back pressure issues with the plenum and ducting split boxes, and I've noticed condensate-related damage on my ceiling. My warranty expires next month, my ceiling is damaged, the plenum is patched with mastic, duct tape, and metal tape, and I still see a small seep, leading to no confidence in the drain line's integrity. The company has sent me a quote for $5,000 to upgrade the duct work and run a new drain line out of the attic, but the problems are still unresolved.
Quote Details
This quote is for addressing ongoing issues with the HVAC system. It includes: - Upgrade the existing duct work - Run a new drain line out of the attic
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More Details
Category
HVAC
Price
$5,000
Quote Date
August 20, 2025
Location
Florida
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